This Help Page is intended for a Swarovski Figurine owner who is considering to purchase or has purchased our Swarovski Assistance Identification Service.
To use have total success identifing your figurines, you MUST provide us with an image that meets the following requirements.
- The images must be very good quality. We cannot stress this enough. The images must be in focus, with good lighting on the figurine. Use a high resolution on your camera.
- The figurines must be shown with a ruler in the image. Some Swarovski figurines are very similar, with only size being the distinguishing factor.
- There may be only one Swarovski figurine, preferably with a plain background, per image. Do not send us a picture of the shelf in your cabinet with 8 figurines, incuding a rule, and expect us to identify all 8 figurines. This is considered an UNACCEPTABLE image. Since the service is only for 5 figurines, we would have no way of knowing which 5 figurines you want identified.
When we confirm your order, the email address for image submission will be provided. When composing your email to us, be sure to include the WBRBOnline Order # in your email SUBJECT line:
Your email can contain up to 5 Swarovski figurine images. Provide only 1 image per figurine. If we need additional images at different angles, we will let you know.
The expiration date and NO REFUND policy....
- 'Swarovski Assistance Service' expires 60 days after the order is placed. Do not send us an image 3 months after your order and expect us to identify the figurine. We will ask you to place a new service order.
- There are no refunds if the images are low quality and the figurines cannot be clearly viewed in terms of design and size. If your images are blurry, we cannot help you. If there is not a ruler in the image allowing us to see approximate size, we cannot help you. There is NO refund if the images are NOT ACCEPTABLE for identification purposes since we have already expended time working with you.
- There are NO REFUNDS or partial refunds if you have less than 5 figurines that need professional identification. If you have only 1 figurine you need help with, the service is the same price as if you have 5 figurines. Think of it like this.....we'll identify your first Swarovski figurine, and the next 4 are FREE!
- There are NO REFUNDS if the figurines are not Swarovski figurines and cannot be identified. (ie the crystal figurines are made by some other company). Our expertise is with Swarovski. We know Swarovski. We do not know other brands. If you email us a picture of Whales, and we can see that they are indeed whales, but can be certain they are NOT Swarovski Whales, we will not be able to tell you anything else. You should not expect us to say which company made them as we do not have much knowledge of other brands of crystal figurines. And there is NO REFUND if you experience this situation.
Following are examples of POOR and UNACCEPTABLE images.
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| This image is blurry and does not contain a ruler. | This image is too dark, and the ruler cannot be read. | This image is high contrast, but might be acceptable. |
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This background is busy and does not contain a ruler. |
This has a plain background, but there is no ruler. |
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Following are examples of ACCEPTABLE images.
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| This dog image is sharp, has a plain background, a ruler that can be read, and has good contrast. | This butterfly image is sharp, has a plain background, a ruler that can be read, and has good contrast. |
